1. Introduction & Overview
RovexSpace ("we," "our," or "us") operates the RovexSpace mobile applications and related web services. We are dedicated to protecting your personal data and respecting your privacy rights.
This Privacy Policy details how we collect, process, store, and safeguard your personal information when you use our services for real estate property discovery, venue bookings, digital lease contract creation, tenant screening, invoicing, and in-app communications.
2. Information We Collect
To provide secure real estate and leasing capabilities, we collect the following categories of information:
A. Account & Profile Data
Full name, email address, mobile phone number, profile avatar, user role (Tenant, Landlord, Agent, Vendor, or Legal Practitioner).
B. KYC & Identity Verification
Government-issued identity cards, proof of property ownership, legal practitioner bar registration numbers, and verification selfies.
C. Property & Listing Data
Property addresses, rental pricing, unit details, amenities, photographs, floor plans, and listing descriptions.
D. Financial & Transaction Data
Invoice records, payment transaction references, rent deposit histories, and wallet ledger balances. We do not store raw credit/debit card details.
E. Legal & Contract Documents
Tenancy agreements, lease contracts, electronic signature timestamps, and dispute mediation filings.
F. Device & Usage Information
Device model, OS version, IP address, push notification tokens, and crash analytics logs.
3. Device Permissions Used by the Mobile App
Our mobile app requests explicit user authorization for the following device capabilities:
- Camera & Photo Gallery: To allow uploading property photos, verification documents, and chat attachments.
- Push Notifications: To deliver real-time chat messages, invoice alerts, lease approval updates, and maintenance status notifications.
- Storage / Files: To download signed PDF tenancy agreements, receipts, and invoices.
4. How We Use Your Information
- Facilitate verified real estate and venue rental transactions.
- Generate legally binding digital lease contracts and verify electronic signatures.
- Process automated rent billing, invoice reminders, and receipts.
- Conduct user identity verification and maintain platform trust scores.
- Deliver real-time chat messages and customer service communications.
- Prevent fraud, detect suspicious transactions, and enforce our Terms of Service.
5. Third-Party Disclosures & Sub-processors
We do not sell your personal data. We only share necessary data with vetted third-party service providers under strict data privacy agreements:
- Payment Processors: Licensed PCI-DSS compliant financial partners for payment processing.
- Cloud Hosting & Storage: Encrypted cloud infrastructure providers for database hosting and document storage.
- SMS & Notification Gateways: Providers handling OTP verification codes and transactional push alerts.
- Legal Compliance: Law enforcement or judicial authorities when strictly required by applicable statutory law.
6. User Rights, Account Deletion & Data Retention
You have the absolute right to access, export, rectify, or delete your personal information at any time in compliance with global data protection regulations (GDPR, NDPR, CCPA).
How to Delete Your Account and Data:
- Within the Mobile App: Navigate to Profile → Account Settings → Delete Account.
- Via Web/Email Request: Send an account deletion request to support@rovexspace.com or via our Contact Page with your registered email address.
Upon confirmation, your personal profile, chat history, and active sessions will be permanently purged within 30 days, except for statutory financial and legal records that must be retained for mandatory auditing periods under applicable tax and tenancy laws.
7. Data Security Measures
We employ industry-standard administrative, technical, and physical security safeguards including 256-bit TLS/SSL encryption for data in transit, encrypted storage volumes, role-based database access controls, and regular vulnerability audits.
8. Children's Privacy
Our services are strictly intended for individuals aged 18 and older. We do not knowingly collect personal identifiable information from minors.
9. Contact Our Data Protection Officer
If you have questions, inquiries, or complaints regarding this Privacy Policy or our data protection practices, please contact us: